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An uninterrupted communication system is essential for any business that wishes to operate smoothly. Audio, video, and conferencing technologies have become increasingly important with the advent of new communication technologies. With the help of a unified communication monitoring ecosystem, you can ensure uninterrupted communication in your organisation.

A unified communications monitoring platform (UC) is proven to increase employee productivity as well as features for collaboration and connecting. It also removes the requirement to set up and maintain multiple communication systems, making it more cost-effective. With UC monitoring system there is no need to upgrade the tools and comes with enhanced scalability.

But what are the key components of a unified communications monitoring solution? Let us take a look.

Integration with voice capabilities: Voice over IP (VoIP) is a critical part of UC. The integration of voice capabilities allows click-to-call and click-to-conference functionality. Peer-to-peer telephony is an option as well as traditional telephony, but the integration of call control or telephony is mandatory.

Presence: Unified communications solutions must include presence capabilities, usually via a presence server, as their cornerstone. An individual’s presence can be determined by IM (instant messaging), online presence, and telephony presence, indicating whether they are on-hook or off-hook. It is possible to detect presence based on whether a mobile device is on or off in mobile applications.

A unified user interface: Users can access the UC capabilities through a unified user interface or UC client, whether they are using desktops, mobile devices, Web portals, or business process applications.

Unified communications: This is optional – components such as messaging or conferencing need not be present. Similarly, though Voice is a critical element of unified communications, voice capabilities are not necessarily dependent. You need your everyday applications and services that help you unify your communication needs. For instance, the ability to send emails, messages and attachments as well as faxing, instant messaging services, speech access and voicemail. Other components include audio conferencing and Web conferencing services that should integrate with the unified communications infrastructure.

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Emerging components: There are a few unified communications components that are emerging. One is mobility which gives mobile workers corporate communications no matter where they are located. Another one is social media through which companies reach out to consumers without spending much. Similarly, videoconferencing reduces travel expenses and organise meetings.

The seamlessness, effectiveness, and reliability of unified communication monitoring are its key advantages. Communication platforms, calls, video conferences, and remote contact across multiple vendors will all be monitored without causing any issues. By monitoring your unified communications system, you will be able to identify any problems and provide optimal fixes before they disrupt business processes. While the issues are resolved, the monitoring system will prioritise the issues affecting the most productive results.

More and more businesses are increasingly going for cloud-based solutions; so, choosing a unified communications monitoring is the most logical thing to do. Unified communication tools allow you to not just monitor, analyse, and troubleshoot, but also offer solutions. In other words, a powerful unified communication environment can improve your business efficiency and contribute to its growth. 

To know more about a unified communications monitoring system that will help in the integration of multiple communication channels into one platform, visit our website.

By Vishal

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